Without prejudice to exceptional circumstances; You can return the product you have purchased from https://www.olimpossergileri.com/ without unpacking / destroying / destroying the packaging of the product you have received from https://www.olimpossergileri.com/, without using the product, within fifteen (15) days from the date of delivery, as you received it, stating the reason.
For the cancellation of your credit card purchase, you must contact our customer representatives at 012 333 33 33 on the same day or send an e-mail to info@olimpossergileri.com. It will be enough to send the Order Code of the shopping.
The product price will be refunded within twenty (20) business days from the moment the returned product reaches us.
Products must be in the weights indicated on the package and may have different volumes depending on the product characteristics. Volume differences are not considered a reason for return. You can request information about the product from the specified phone number or e-mail.
Due to the fact that it affects human health, products whose packaging has been opened and / or damaged are not returned. For the same reason, products sold in our store can only be returned immediately after the purchase is completed and before leaving the store.
Open and check the packages that you think are damaged during shipment in front of the company official (Cargo company) you received. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. Please note that after the product is received, you have accepted that the cargo company has fully fulfilled its duty.
In non-food products, any deterioration, breakage, tearing, destruction, use, etc. in the packaging and the product itself. In cases where situations are detected and the product is not returned as delivered to the customer, the product will not be returned and the price will not be refunded.
The packages we deliver to the cargo are processed by the cargo company. You will receive an e-mail with your tracking number from the shipping company for your order. You can track the whereabouts of your cargo from this email. Due to the pandemic, delivery times may vary.
In order to make changes to the content of the order you have paid for, you need to contact our customer representatives at 0212 333 33 33 or send an e-mail to info@olimpossergileri.com. If your shipment has not been delivered to the shipping company, the delivery of your order will be stopped immediately. If your order has been delivered to the cargo company, the full return conditions will apply.
The original invoice and all copies you have must be sent with the product you want to return. Returns cannot be accepted for products without an invoice.
The shipping fee for the products you want to return is covered by our company. In order to benefit from free shipping, you must deliver your package to https://www.olimpossergileri.com with our contracted cargo companies.
Since the shipping companies we have contracted for returns may change, you can contact us for up-to-date information.
For returns sent by other cargo companies, the shipping fee belongs to the buyer.